Terms of Service
PRICING & QUOTING:
All quotes are given by email. Please send as much information about your project as possible (artwork direction, number of garments, garment color, ink/embroidery color, brand/style preference, due date, etc.) and we will respond with a quote within 1 - 2 business days.
Please read through quotes thoroughly before approval. By approving a quote you are confirming that all details in that quote are correct and approved.
Horus New York reserves the right to change pricing at any time.
Any quote given is valid 7 days from the date the quote was emailed.
Shipping rates are not included in quotes because prices are determined by the weight of the final shipment. We will provide a shipping cost estimate if requested. You will be invoiced for actual shipping costs once the order has shipped.
We accept payment by cash, check, paypal, and all major credit cards.
In most cases, customers are required to pay a 50% deposit before we begin work on a project. The remaining 50% + any shipping charges is due when the project is complete. If you are unable to pay the deposit in advance or the balance at the time the project is complete and would like to apply for credit, please contact us before placing your order.
Customers with positive payment history may be exempt from paying a deposit and may be allowed 15 days to pay their balance in full.
There will be a 5% interest charge per month on invoices that are over thirty days past due.
There is a $50 charge for returned checks. The subsequent payment must be made in cash or cashiers check.
1-2 color screen-printed apparel: 24 pieces per design, print color, and type of garment
3-4 color screen printed apparel: 36 pieces per design, print color, and type of garment
5-6 color screen-printed apparel: 60 pieces pieces per design, print color, and type of garment
DTG printing: 24 pieces
Embroidery: 24 pieces
We will occasionally take pictures of our work and post them to Instagram, Facebook, TikTok, horusnewyork.com, etc. If you are uncomfortable with your project being photographed and shared by us, please let us know when you place your order. If you do not notify us, we will assume we have full permission to post a photo of your project.
Please contact us prior to sharing or publishing any of our work that has not been finalized and paid for in full.
Standard printing/embroidery turnaround time is 7-14 business days from the time all order details are final. If you have a rush order needed in less than 6 days, please contact us to see if your deadline is possible.
Turnaround times do not include shipping time in transit. Please consider this when submitting an order.
When placing an order please specify a requested delivery date. Please also specify the latest possible delivery date acceptable. You will be notified prior to confirming your order if there is a chance we may not be able to complete the order by the date requested.
We will not be responsible for missing deadlines because of weather conditions, shipping issues, or power supply interruptions.
SCREEN PRINTING, EMBROIDERY, AND DTG PRINTING:
We will provide a digital proof for printing and embroidery if requested by the customer. Physical printed and embroidered samples may be available upon request. Please contact us for details.
Customer is responsible for rush shipping charges if the order is requested in 12 business days or less.
We cannot guarantee exact delivered quantities on orders requested in 12 business days or less. In these cases we highly recommend ordering 5% extra of each item or 10% extra if providing your own garments.
ORDER CHANGES AND CANCELLATIONS
Order changes and cancellations will not be accepted after the order is confirmed and approved by customer.
All garment sizes in an order will have the same print size unless otherwise requested. Different print sizes printed on different garment sizes will be treated and priced as separate designs.
If you have a specific size you would like your design printed or embroidered please email us the exact dimensions in inches. If dimensions are not provided we will use our best judgement.
Discount tag size printing - 5” X 5” or smaller *if printing custom labels on the inside back of a shirt, there is a 25 cent fee to remove the existing label.
Standard size printing - 12” X 15” or smaller
Oversize printing - 14” x 20” or smaller *not available when printing on any size smaller than adult XS.
Front of hat printing - 4.5” X 2.5” or smaller
Front of hat embroidery - 5.5” X 2.25” or smaller
We will do everything we can to ensure that images are placed tastefully and consistently on all garments in a run. However, small variations should be expected. For example if an image is requested to be placed 2.5” below the bottom of the collar, 1/2'” in either direction should be considered acceptable.
Images printed within 1.5 inches of any seam or zipper are subject to distortion, print inconsistencies and/or other small inconsistencies. These are all considered acceptable goods and we will not assume responsibility for print imperfections due to printing too close to seams.
Images placed near the collar on the back of the shirt could have small ink coverage inconsistencies if the image is printed over the existing tag.
PRINT COLOR MATCHING
We do our best to match print colors as close to your mockups as possible, but colors can look different from one computer screen to the next. For the best color accuracy please provide an exact pantone number when placing your order. We cannot guarantee exact color matches on reorders unless a pantone number is provided.
HORUS NEW YORK GARMENTS
We count and inspect all garments that we order in for clients. We also manage tracking, backorders, exchanging defects, cleaning factory blemishes, and replacing missing items. Ordering and printing your garments through us decreases the risk of your order being incomplete, late, or defective.
We are not responsible for garment inconsistencies such as subtle color variations, mislabeled sizes, loose stitching, mixed label types, etc. We do our best to inspect each garment as they are checked in and printed, but minor inconsistencies do occur on occasion.
If you are concerned about not receiving the exact quantities that you ordered, we recommend ordering 5% extra of each item.
We accept customer provided garments on a case by case basis. We are not responsible for missing pieces, defects, inconsistencies, or any other factory errors on customer-provided garments or the replacement printing of those items.
If you are concerned about not receiving the exact quantities you ordered and you are providing your own garments, we recommend providing 10% extra of each item.
If you supply individually wrapped pieces for printing or embroidery there will be a 25 cent unwrapping fee per piece.
SHIPPING AND PACKAGING:
Horus New York assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping errors for any reason such as delivery exceptions, weather, strikes, etc.
All orders will be bulk packaged. T-shirts are generally folded in dozens, bulkier screen printed garments are folded in half-dozens, and embroidery is case by case.
Pickup is available at our Queens, NY location by appointment only. All pickups must occur between 9:00 AM and 4:30 PM.
Most orders are shipped via UPS Ground. Please provide your phone number, email address, and shipping address when placing your order. You will automatically be notified by UPS via email when the order ships, is delivered, and if there are any delivery exceptions.
CHECKING YOUR ORDER:
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error after 72 hours.
We will not be responsible for profit loss from under runs on any order.